Who owns the customer master record: Data Governance for Customer 360
Effective customer data management requires clearly defined responsibilities for master record modifications, especially in the context of AI and cybersecurity.
INSIGHTS & PRACTICE
Ideas for change.
Practical guides to business-process automation: from the first assessment to measurable results.
479 publications
Oracle PeopleSoft vulnerability exploited in university data breach
A critical zero-day vulnerability, CVE-2026-35273, in Oracle PeopleSoft has been exploited by the ShinyHunters group to compromise educational institutions, highlighting the ongoing risks associated with legacy ERP systems.
Physical AI and IoT: Preparing Manufacturing for Intelligent Systems
Physical AI, IoT, and edge platforms are integrating to create systems that react to the physical world in real-time within manufacturing environments.
Checklist for selecting electronic document management systems
A practical approach to choosing an electronic document management system: critical questions during demos to avoid overspending and reduce IT project value.
AI optimizes logistics document flow
AI-driven automation of document management in logistics is essential for enhancing efficiency and regulatory compliance, but requires careful planning.
AI voicebots in telecom: balancing efficiency and customer trust
AI voicebots in telecom contact centers enhance efficiency but require a balance between automation and customer trust.
Event-driven integration: Kafka or message queues for your business
Choosing between Apache Kafka and message queues for event-driven integration depends on scale, reliability, and cybersecurity requirements.
CERT-UA: New UAC-0057 Toolkit and Countermeasures
CERT-UA has reported on new tooling used by the UAC-0057 group. We examine the technical aspects of OYSTERFRESH, OYSTERSHUCK, and OYSTERBLUES, along with practical recommendations for defense.
Integrating AI with ECM/BPM for internal request automation
Integrating AI with existing ECM and BPM systems to automate internal requests. A practical approach to classification, data extraction, and routing.
Microsoft 365 Token Theft on Android: Lessons for Zero Trust and NIS2 Compliance
A vulnerability in Microsoft 365 Android apps allows account token theft via a residual debug flag, necessitating immediate security measures and NIS2 compliance.
Cyber threats to critical infrastructure: defending against new attacker tactics
CERT-UA warns of intensified cyberattacks targeting critical infrastructure. We examine new attacker tactics and effective defense strategies based on Zero Trust architecture.