INSIGHTS & PRACTICE

Ideas for change.

Practical guides to business-process automation: from the first assessment to measurable results.

479 publications

Governance, risk and controls

Automation antipatterns: chaos, RPA, and AI risks 

How to avoid cementing inefficiencies, replace fragile RPA scenarios with reliable API integrations, and safely implement AI into operational workflows using BPMN and DMN standards.

Processes and operating model

Process modeling standards: BPMN, CMMN, and DMN 

Effective enterprise process automation requires separating workflow orchestration, flexible case management, and business rules. Learn how to avoid hardcoded logic and identify shadow routes.

Documents and management decisions

IDP and AI in document management by 2027 

Transitioning from traditional ECM to Intelligent Information Management. How IDP and AI technologies automate corporate document processing while maintaining legal validity.

Documents and management decisions

Integrating ECM with ERP/CRM and government registries 

How to eliminate information desynchronization between accounting systems and document archives, ensure legal validity, and build a seamless architecture based on ISO 15489-1 and NIST CSF 2.0 standards.

Documents and management decisions

Implementing ECM: Why Big Bang Fails Pilots 

Radical transitions to new ECM systems often cause business process disruptions. We examine how phased migration and pilot launches minimize operational risks.

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